• Terms & Conditions

    Terms and Conditions
    Last update:26/4/2025

    Welcome to Fakheti!
    By using our website or any of our services, you agree to comply with the following terms and conditions:

    Scope of Service

    We offer a variety of fresh and dried products such as fruits, vegetables, spices, and other high-quality food items.

    Personal Information

    When registering or placing an order through the website, you may be required to provide certain information such as your name, address, and phone number. By using our website, you agree to provide accurate and complete information.

    Pricing and Payment

    All prices are listed in Kuwaiti Dinars and include taxes (if applicable). We accept various payment methods, and the order is confirmed once payment is completed.

    Disclaimer

    We strive to ensure the quality of our products. However, due to the perishable nature of the items, we cannot guarantee their condition if they are not stored properly after delivery.

    Contact Us

    For inquiries and support:
    📞 Phone number: 0096566361708

    Privacy Policy

    At Fakheti, we are committed to protecting your privacy. This Privacy Policy explains how we collect and use your information when you use our website:

    Information We Collect

    • Name, email address, phone number, delivery address.

    • Order details and payment methods used (we do not store card information directly).

    How We Use Your Information

    • To process and deliver orders.

    • To improve the user experience.

    • To communicate offers or order updates.

    Information Security

    We use appropriate security measures to protect your data from unauthorized access.

    Third Parties

    We do not sell or share your information with any third party, except delivery companies we work with to fulfill your orders.

    Exchange and Return Policy

    Due to the nature of our products (fruits, vegetables, spices, and other food items), we do not offer exchange or return options after a purchase has been completed, in order to maintain health and safety standards.

    Please make sure to review your order carefully before confirming your purchase.

    If there is an error in the order or visible damage upon delivery, please contact us within 2 hours of receiving your order at:
    📞 0096566361708